Duration

The Duration custom field calculates the time between two selected events on a record.

Supported events

Choose one of these events for the start point and one for the end point:

• Created at: When the record was created.
• Due date: The record’s due date.
• Marked as complete: When the record was marked as complete.
• Moved: When the record was moved to a different list.
• Tag added: When a specific tag was added to the record.
• Assignee added: When an assignee was added to the record.
• Custom field: A date value from a custom field on the record.

Use duration data

Use a Duration field to:

• Monitor service ticket or request resolution time for internal SLAs.
• Calculate sales cycle length from prospecting to a closed deal.
• Track order processing and fulfilment times.
• Measure manufacturing throughput from order to delivery.
• Determine patient wait times between intake and doctor visits.
• Analyze campaign lead nurturing time from prospect to customer.
• Track employee onboarding time from a job offer to full productivity.