Time duration

A Time duration field calculates the time between two events on a record. Blue calculates the value. You cannot type in it.

Choose the start and end events

Organization Owners and Admins, and workspace Project Administrators, set a Start Event and an End Event in the field’s Duration Settings. Choose one of these events for each:

• Record created: when the record was created.
• Record marked complete: when the record was marked as complete.
• Due date: the start date or end date of the record’s Due date field.
• Record moved to list…: when the record’s List field changed to the value you select.
• Tag added…: when the tag you select was added to the record’s Tags field.
• Assignee added…: when the person you select was assigned to the record.
• Custom field changed…: when a Select (single) or Select (multi) field changed to the option you select, or the start date or end date of a Date field.

An event can happen more than once. For example, a record can move to the same step twice. Under If multiple times, choose Earliest action or Latest action. For a date, choose Start date or End date.

If the end event is earlier than the start event, Blue still shows a positive duration.

Set a target time

Under Target Time, enter days, hours, minutes, and seconds. Blue shows a color indicator on each record: green when the duration is under the target, and red when it is over. The target time is optional.

Choose a display format

Under Display Format, choose how Blue shows the duration:

Use duration data

Use a Time duration field to:

• Monitor service ticket or request resolution time for internal SLAs.
• Calculate sales cycle length from prospecting to a closed deal.
• Track order processing and fulfilment times.
• Measure manufacturing throughput from order to delivery.
• Determine patient wait times between intake and doctor visits.
• Analyze campaign lead nurturing time from prospect to customer.
• Track employee onboarding time from a job offer to full productivity.